<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1950706695170455&amp;ev=PageView&amp;noscript=1">
  • Home
  • Support
    • How can we help you?

    •  

      LIVE CHAT

      To access live chat support and personalised help from our friendly support staff, see the let's talk pop-up on the bottom righthand corner of your screen.

    • EMAIL

      Email support for a detailed query and our highly skilled technical staff will respond shortly.

      supportdesk@gt247.com
    • JAVA

      Click here for live chat support and personalised help from our friendly support staff.

    • TEAM VIEWER

      Click here for live chat support and personalised help from our friendly support staff.

    • CALL US

      IT support: +27 87 940 6107
      Client relations: +27 87 940 6106
      Sales: +27 87 940 6108
      Help desk: +27 87 940 6000

    • VISIT US

      Come to our offices and meet our friendly team of expert traders.

      Click for directions
Open Account
  1. AGREEMENT BETWEEN USER AND GT247.com

    The GT247.com Website is comprised of various Web pages operated by GT247.com.

    The GT247.com Website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the GT247.com Website constitutes your agreement to all such terms, conditions, and notices.

  2. MODIFICATION OF THESE TERMS OF USE

    GT247.com reserves the right to change the terms, conditions, and notices under which the GT247.com Website is offered, including but not limited to the charges associated with the use of the GT247. com Website.

  3. LINKS TO THIRD PARTY SITES

    The GT247.comWebsite may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of GT247.comand GT247.comis not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. GT247.comis not responsible for webcasting or any other form of transmission received from any Linked Site. GT247.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by GT247.com of the site or any association with its operators.

  4. NO UNLAWFUL OR PROHIBITED USE

    As a condition of your use of the GT247.com Website, you warrant to GT247.com that you will not use the GT247.com Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the GT247.com Website in any manner which could damage, disable, overburden, or impair the GT247.com Website or interfere with any other party's use and enjoyment of the GT247.com Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the GT247.com Websites.

  5. USE OF CREDIT AND DEBIT CARDS

    Whenever you are required to make a payment to GT247.com in respect of your account with GT247.com or any trading activities we may accept payment by credit or debit card. If we agree to accept payment by credit card or debit card, payment will be processed online through the GT247.com Website by means of entering you credit or debit card details for authorisation. Only funds received net of any bank charges will be credited to your account. Unless otherwise specified in the Cost Profile (as published on the GT247.com Website), you will be responsible for payment of the transaction fees, levied against GT247.com, arising from your use of a credit card to make payment.

    We cannot guarantee that the GT247.com Website will always be available. In particular, we do not warrant continued availability or uninterrupted access to the Website. You hereby indemnify us against any losses, damages, costs, fees, charges or liabilities which you may incur as a result of any delay or inability to effect an online credit or debit card payment caused by the Website being unavailable or inaccessible (whether temporary or permanently). Where you are unable to effect an on-line credit or debit card payment for any reason, you are obliged to satisfy your payment obligations to GT247.com using another means of payment acceptable to us (for example, electronic funds transfer, cash deposit or cheque where acceptable).

    Your personal information and credit card details will be kept in the strictest confidence. We undertake that we have taken all reasonable precautions to secure the credit card processing that is carried out online. However, we cannot be held responsible for security breaches occurring on your electronic device (personal computer or other electronic device used to browse the Website or effect payments), which may result due to the lack of adequate virus protection software or spyware that you may inadvertently have installed on your device.

    We are required, under the Financial Intelligence Centre Act, 2001 (FICA) to take steps towards the prevention of money laundering. We therefore need to verify each customer's identity and, before we open your account, we will request such information as we consider necessary to verify your identity. As part of our anti-money laundering obligations under FICA, we may monitor funds moving into and out of your account, and provide reports of any suspicious movements of funds, for example funds deposited into your account, and then removed, to the Financial Intelligence Centre. We also reserve the right to close your account if we have reason to believe that you are depositing and withdrawing funds from your account (whether by means of credit or debit card transaction or other payment method) for any purpose other than trading with us and further to levy a penalty of 2.5% (excluding VAT) on all deposits and withdrawals which we deem to be made other than for purposes of trading with us. In addition, GT has employed the necessary internal controls and risk management against fraud, in line with the good business practices, our FICA obligations and the JSE rules, which prescribe amongst others that, we implement measures to minimize the risk of loss to our clients which results from any irregularity, fraud or error and to detect any irregularity, fraud or error should they occur and apply prompt remedial action.

    In view of the above GT does not allow payments from clients` accounts held with GT to third parties. In order to manage this process, we require you to provide GT with proof of bank account in your name. You will be allowed to change your bank account, provided that the new details are still in your name.

  6. USE OF COMMUNICATION SERVICES

    The GT247.com Website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

    • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
    • Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
    • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
    • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
    • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
    • Conduct or forward surveys, contests, pyramid schemes or chain letters.
    • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
    • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
    • Restrict or inhibit any other user from using and enjoying the Communication Services.
    • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
    • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
    • Violate any applicable laws or regulations.

    GT247.com has no obligation to monitor the Communication Services. However, GT247.com reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. GT247.com reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

    GT247.com reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in GT247.com's sole discretion.

    Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. GT247.com does not control or endorse the content, messages or information found in any Communication Service and, therefore, GT247.com specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized GT247.com spokespersons, and their views do not necessarily reflect those of GT247.com.

  7. MATERIALS PROVIDED TO GT247.com OR POSTED AT ANY GT247.com WEBSITE

    Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

    GT247.com does not claim ownership of the materials you provide to GT247.com (including feedback and suggestions) or post, upload, input or submit to any GT247.com Website or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting GT247.com, its affiliated companies and necessary sub-licensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

    No compensation will be paid with respect to the use of your Submission, as provided herein. GT247.com is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in GT247.com's sole discretion.

    By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

  8. LIABILITY DISCLAIMER

    The information, software, products, and services included in or available through the GT247.com Website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. GT247.com and/or its suppliers may make improvements and/or changes in the GT247.com Website at any time. Advice received via the GT247.com Website should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

    GT247.com and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the GT247.com Website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided "as is" without warranty or condition of any kind. GT247.com and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

    To the maximum extent permitted by applicable law, in no event shall GT247.com and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the GT247.com Website, with the delay or inability to use the GT247.com Website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the GT247.com Website, or otherwise arising out of the use of the GT247.com Website, whether based on contract, delict, negligence, strict liability or otherwise, even if GT247.com or any of its suppliers has been advised of the possibility of damages. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the GT247.com Website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the GT247.com Website.

    SERVICE CONTACT: support@GT247.com.com

  9. TERMINATION/ACCESS RESTRICTION

    GT247.com reserves the right, in its sole discretion, to terminate your access to the GT247.com Website and the related services or any portion thereof at any time, without notice. GENERAL These terms and conditions will be governed and construed in accordance with the law of the Republic of South Africa without reference to any conflict of law provisions and you agree that the South African courts shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this Website and these terms of use. You agree that no joint venture, partnership, employment, or agency relationship exists between you and GT247.com as a result of these terms of use or use of the GT247.com Website. GT247.com's performance under these terms of use is subject to existing laws and legal process, and nothing contained in these terms is in derogation of GT247.com's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the GT247.com Website or information provided to or gathered by GT247.com with respect to such use. If any part of these terms are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms shall continue in effect. Unless otherwise specified herein, these terms constitute the entire agreement between the user and GT247.com with respect to the GT247.com Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and GT247.com with respect to the GT247.com Website. A printed version of these terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that these terms and all related documents are drawn up in English.

  10. INTERCEPTION AND MONITORING

    You agree that your communications on this Website may be intercepted, as defined in the Regulation of Interception of Communications Act 70 of 2002 (as amended), by the Owner or any other competent authority.

  11. PRIVACY

    Your use of the Website is further subject to the provisions contained in the Statement of Privacy published on the GT247.com Website.

  12. COPYRIGHT AND TRADEMARK NOTICES:

    All titles, content, trademarks, artwork, and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved.

  13. TRADEMARKS

    The materials available through this Website and other websites owned or provided by GT247.com are the property of GT247.com or its licensors, and are protected by copyright, trademark and other intellectual property laws. You may view, copy and print pages from the Website only (1) for personal use, provided that you maintain all copyright, trademark, and other proprietary rights or notices, or (2) for communicating with GT247.com about a company product or service. You may not otherwise use, reproduce, download, store, post, broadcast, transmit, modify, sell or make available to the public content from the Website without the prior written approval of GT247.com.

    Any rights not expressly granted herein are reserved.

Privacy Statement

GT247.com is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the GT247.com website (the Website) and governs data collection and usage. By using the Website, you consent to the data practices described in this statement.

Protection of Personal Information Act, 2013 (POPI)

You acknowledge that by using the Website and by trading with GT247.com you will be providing GT247.com with personal data, which may be protected by data protection legislation, including inter alia, the Protection of Personal Information Act, 2013 (POPI). You authorise us to process all such personal data and to transmit any such personal data to any Affiliate (which Affiliate may also process such personal data) for the purposes of performing the Contract and in furtherance of GT247.com's legitimate interests including statistical analysis, marketing of our services and credit control. You also authorise us to process and transmit your personal data in the manner contemplated below in this Statement of Privacy. For purposes of this Statement of Privacy, "Affiliate" means any member of the Purple Group Limited group of companies, including without limitation, any subsidiary, sub-subsidiary, holding company, fellow subsidiary of any holding company of Purple Group Limited.

You authorise GT247.com to furnish information, which may be protected by data protection legislation, including inter alia, POPI, regarding your Account and trading history to any person we reasonably determine to be seeking a credit reference (including other CFD trading companies) in good faith for any lawful purpose.

Collection of your Personal Information

GT247.com collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. GT247.com also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by GT247.com. This information can include: your IP address, browser type, domain names, access times and referring Website addresses. This information is used by GT247.com for the operation of our services, to maintain quality of the services, for marketing purposes, to provide general statistics regarding use of the GT247.com Website, for credit control and in the furtherance of GT247.com's other legitimate interests (including transmission of this information to our Affiliates).

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through GT247.com public message boards, this information may be collected and used by others. Note: GT247.com does not read any of your private online communications.

GT247.com encourages you to review the privacy statements of websites you choose to link to from GT247.com so that you can understand how those websites collect, use and share your information. GT247.com is not responsible for the privacy statements or other content on websites outside of the GT247.com and GT247.com family of Websites (including Websites of our Affiliates).

Use of your Personal Information

GT247.com collects and uses your personal information to operate the GT247.com Website and deliver the services you have requested. GT247.com also uses your personally identifiable information to inform you of other products or services available from GT247.com and its affiliates. GT247.com may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

GT247.com does not sell, rent or lease its customer lists to third parties. GT247.com may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, GT247.com may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to GT247.com, and they are required to maintain the confidentiality of your information.

GT247.com does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

GT247.com keeps track of the Websites and pages our customers visit within GT247.com, in order to determine what GT247.com services are the most popular. This data is used to deliver customized content and advertising within GT247.com to customers whose behavior indicates that they are interested in a particular subject area.

GT247.com Websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the provisions of any law in force from time to time or comply with legal process served on GT247.com or the Website; (b) protect and defend the rights or property of GT247.com; and, (c) to protect the personal safety of users of GT247.com, or the public.

Use of Cookies

The GT247.com Website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize GT247.com pages, or register with GT247.com site or services, a cookie helps GT247.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same GT247.com Website, the information you previously provided can be retrieved, so you can easily use the GT247.com features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the GT247.com services or Websites you visit.

Security of your Personal Information

GT247.com secures your personal information from unauthorized access, use or disclosure. GT247.com secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement of Privacy

GT247.com will occasionally update this Statement of Privacy to reflect company and customer feedback. GT247.com encourages you to periodically review this Statement of Privacy to be informed of how GT247.com is protecting your information.

Contact Information

GT247.COM welcomes your comments regarding this Statement of Privacy. If you believe that GT247.COM has not adhered to this Statement, please contact GT247.com at support@gt247.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.