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Complaints process

Introduction

FAIS is aimed at protecting consumers by ensuring that the rendering of intermediary services and/or the giving of advice in relation to a financial product is done in a competent and transparent manner. Consumers of financial products have the right to complain about any inappropriate advice or services rendered. GT247.com is committed to maintaining these standards of competency and transparency when dealing with prospective and existing customers.

Click here to access our complaints procedure.